Buckley Owen, Tim,  1948- <br/><br/>
Success at the enquiry desk :  successful enquiry answering - every time / 
Tim Buckley Owen. 
 - 5th ed. 
 - London :  Facet,  2006. 
 - xx, 134 p. ;  24 cm. 
<br/><br/> Previous ed.: 2003. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1856046001 (pbk.) 9781856046008 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--Great Britain.<br/>Information services--Quality control.<br/>Libraries--Customer services.
<br/><br/><label>Dewey Class. No.: </label>025.52  / OWE