Todaro, Julie Beth. <br/><br/>
Training library staff and volunteers to provide extraordinary customer service / 
by Julie Todaro and Mark L. Smith. 
 - New York :  Neal-Schuman Publishers,  c2006. 
 - viii, 160 p. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service. 
<br/><br/><label>ISBN: </label>1856045994 (pbk.) 9781856045995 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library employees--In-service training.<br/>Public services (Libraries)<br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>020.7155  / TOD