Developing your conflict competence a hands-on guide for leaders, managers, facilitators, and teams / [electronic resource] :
Craig E. Runde, Tim A. Flanagan.
- 3rd ed.
- San Francisco : Jossey-Bass, c2010.
- 1 online resource (x, 270 p.) : ill.
- [Jossey-Bass business & management series] .
- Jossey-Bass business & management series. .
"A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership."
Includes bibliographical references and index.
Cognitive aspects of conflict -- The emotional side of conflict -- Engaging conflict constructively -- Team conflict competence -- Organizational conflict competence.