Interviewing : principles and practices /
Charles J. Stewart, William B. Cash
- 12th ed.
- New York : McGraw-Hill Higher Education, c2008.
- xviii, 438 p. ; 24 cm.
1. An introduction to interviewing - 2. An interpersonal communication process - 3. Questions and their uses - 4. Structuring the interview - 5. The probing interview - 6. The survey interview - 7. The recruiting interview - 8. The employment interview - 9. The performance interview - 10. The persuasive interview: the persuader - 11. The persuasive interview: the persuadee - 12. The counseling interview - 13. The health care interview.