TY  - BOOK
AU  - Dale,B.G.
AU  - Van der Wiele,Anthony
AU  - Van Iwaarden,Jos
TI  - Managing quality
SN  - 9781405142793 (pbk.)
U1  - 658.562 
PY  - 2007///
CY  - Malden, MA
PB  - Blackwell
KW  - Engineering
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references and index; Pt 1: The development, introduction and sustaining of total quality management (TQM) -- Pt 2: The business context of TQM -- Pt 3: Quality management systems, tools and techniques -- Pt 4: TQM through continuous improvement - Index
ER  -