TY  - ADVS
AU  - Pachter,Barbara
AU  - Brody,Marjorie
ED  - JWA Video (Firm)
TI  - The basics of business etiquette
SN  - 0786303239 (pbk.)
U1  - 395.52 
PY  - 1994///]
CY  - Chicago, Ill.
PB  - JWA Video
KW  - Business etiquette
N1  - At head of DVD/CD : JWA Video : the leader in training; Based on the book Business etiquette by Marjorie Brody and Barbara Pachter (New York : McGraw-Hill, 1994); Self-assessment - 1. Why etiquette excellence? - 2. Manners for meeting and greeting - 3. Successful encounters - 4. Spatial arrangements: three-dimensional diplomacy - 5. Office equipment etiquette - 6. Packaging counts: professional presence - 7. The social niceties: gift-giving and party performances - 8. Managing dining dilemmas - 9. Expressing and accepting appreciation - Post-test
N2  - From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals
ER  -