TY - BOOK AU - Meyer,Marshall W. ED - ebrary, Inc. TI - Rethinking performance measurement: beyond the balanced scorecard AV - HD58.9 .M487 2002eb U1 - 658.4/01 21 PY - 2002/// CY - Cambridge, UK, New York PB - Cambridge University Press KW - Organizational effectiveness KW - Measurement KW - Performance KW - Total quality management KW - Electronic books KW - local N1 - Includes bibliographical references (p. 187-197) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10070201 ER -