@book{104207,
	author = {Wirtz, Jochen. and ebrary, Inc.},
	title = {Special issue from the 4th SIG services research conference},
	publisher = {Emerald Group Pub,},
	year = {c2006.},
	series = {International Journal of Service Industry Management ;},
	address = {Bradford, England :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10132646}
}