TY  - BOOK
AU  - Gross,T.Scott
ED  - ebrary, Inc.
TI  - When customers talk: --turn what they tell you into sales 
AV  - HF5415.5 .G762 2005eb
U1  - 658.8/12 22
PY  - 2005///
CY  - Chicago, IL
PB  - Dearborn Trade Pub.
KW  - Customer relations
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Includes index; We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10069582
ER  -