TY - BOOK AU - Cheng,Siee Ni AU - Rosdiana,Eva AU - Guo,Xuan AU - Ie Ing Candra The. TI - Technical industrial study U1 - T014 PY - 2004/// KW - Taylor's College KW - School of Hospitality and Tourism N1 - Cover title; Technical industrial reports submitted to Taylor's College, School of Hospitality and Tourism; A study on the exercise of ISO 14001 in Shangri-La Tanjung Aru Hotel, Sabah / Cheng Siee Ni -- A study on the improvement of facilities and service quality in Kuala Lumpur Bird Part after privatization / Eva Rosdiana -- The improvement of the existing disadvantages in Ice Holidays Sdn. Bhd. / Guo Xuan -- How to overcome Jetworld Holidays to obtain more revenue as franchisee of Reliance Pacific Bhd. / Ie Ing Candra The ER -