TY  - ADVS
AU  - Lucas,Robert W.
ED  - JWA Video (Firm)
TI  - How to develop effective communication skills
SN  - 0786302550 (pbk.)
U1  - 658.45 
PY  - 1994///]
CY  - Chicago, Ill.
PB  - JWA Video
KW  - Communication in management
KW  - Interpersonal relations
N1  - At head of DVD/CD : JWA Video : the leader in training; Based on the book Effective interpersonal relationships by Robert W. Lucas (New York : McGraw-Hill, 1994); Self-assessment - 1. Building interpersonal relationships through trust - 2. Communicating for effectiveness - 3. Verbal communication skills - 4. The role of nonverbal communication - 5. Better relationships through listening - 6. Personal management style and relationships - 7. Conflict in interpersonal relationships - 8. Change in the workplace - Post-test
N2  - This training program will teach on how to build trust so you can communicate openly and fairly with others, remove barriers to positive communication, communicate nonverbally as well as verbally, develop better relationships through listening, use the five levels of listening ang deal with conflict in the workplace. The training comes with video disc, audio disc & book
ER  -