TY - BOOK AU - Lawson,Russell TI - The PR buzz factor: how using public relations can boost your business SN - 0749444681 (pbk.) U1 - 659.2 PY - 2006/// CY - London PB - Kogan Page KW - Public relations KW - Strategic planning N1 - Includes index; Introduction: what makes you tick? - Ch. 1. The audit - Introduction ; the audit ; gathering information ; strategy versus tactics - Ch. 2. Why you need PR - Introduction ; your message ; stakeholder expectations ; agenda setting ; campaigns ; conclusion - Ch. 3. Environmental analysis - Introduction ; the SWOT analysis ; conclusion - Ch. 4. Looking after your stakeholders - Introduction ; stakeholder mapping ; messages ; an internet community ; where to now? - Ch. 5. Tactics - Introduction ; the next step ; over to you - Ch. 6. The end has no end - Introduction ; monitoring and evaluation ; keep it going - Appendix: help available for small businesses - Index ER -