TY  - BOOK
AU  - Rampersad,Hubert K.
TI  - Total quality management: an executive guide to continuous improvement 
SN  - 9783642087561 (paperback)
U1  - 658.4013 
PY  - 2010///
CY  - Berlin
PB  - Springer
KW  - Total quality management
N1  - Includes bibliographical references (pages [177]-179) and index
ER  -