Buckley Owen, Tim,  1948- <br/><br/>
Successful enquiry answering every time / 
Tim Buckley Owen. 
 - 6th ed., fully revised and updated. 
 - London :  Facet Pub.,  2012. 
 - xiii, 156 p. ;  24 cm. 
<br/><br/> Includes index.  Previous ed.: published as Success at the enquiry desk. 2006. 
<br/><br/><label>ISBN: </label>9781856048118 (pbk.) 185604811X (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Customer services.<br/>Reference services (Libraries)<br/>Information retrieval.
<br/><br/><label>Dewey Class. No.: </label>025.52  / BUC 2012