TY  - BOOK
AU  - Buckley Owen,Tim
AU  - Buckley Owen,Tim
TI  - Successful enquiry answering every time
SN  - 9781856048118 (pbk.)
U1  - 025.52 
PY  - 2012///
CY  - London
PB  - Facet Pub.
KW  - Libraries
KW  - Customer services
KW  - Reference services (Libraries)
KW  - Information retrieval
N1  - Includes index; Previous ed.: published as Success at the enquiry desk. 2006
ER  -