Fisher, William P. <br/><br/>
Case studies in food service management:  business perspectives / 
[William P. Fisher] 
 - 2nd ed. 
 - Lansing, Mich. :  Educational Institute, American Hotel & Lodging,  c2008. 
 - xii, 112 p. ;  23 cm. 
<br/><br/>Moments of truth : a very unhappy birthday -- Responsible alcohol service : a rose between two thorny situations -- Adrift in a sea of apathy : putting dining room service back on course -- Food festival by the lake -- Mentoring : a key employee tumbles -- "I never wanted to be a supervisor anyway" -- Manderley maddens new manager -- Turning around the turnaround -- Banquet gone bad -- Club food and beverage is not your typical restaurant operation -- A critical business decision -- Hobson's choise : finding the best server for the job -- Terry tackles turnover -- Banquet Ballhoo at the Brunswick -- Don't take the "Sir" out of service, or enhancing service excellence through creative problem-solving -- Explosion in the kitchen -- Dom's dilemma : dealing with employee theft -- Follow the leader -- The perils of menu planning -- Anatomy of a reataurant promo, or how Seymour learned to love seafood -- Membership migration changes more than menus -- Jack jinxes the new menu -- When life hands you lemons...better check the specs --Pushing the envelope on settings and supplies -- Supplies surprise -- Clean with an in-house crew or outsource to a contract cleaning service? 
<br/><br/><label>ISBN: </label>9780866123204 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Food service management--Case Studies.<br/>Food service management.<br/>Restaurant management.
<br/><br/><label>Dewey Class. No.: </label>647.95068  / FIS