Locker, Kitty. Business communication : building critical skills / Kitty O. Locker, Stephen Kyo Kaczmarek. - 4th ed. - Boston : McGraw-Hill Irwin, c2009. - xxviii, 576 p. : col. ill. ; 27 cm. ISBN: 9780071280242 (pbk. : Int'l ed.) 0071280243 (pbk. : Int'l ed.) Subjects--Topical Terms: Business communication. Dewey Class. No.: 651.7 / LOC