TY - BOOK AU - Makhijani,Naresh AU - Creelman,James TI - Creating a balanced scorecard for a financial services organization T2 - Wiley finance SN - 9780470830307 (hbk.) U1 - 658.15 PY - 2011/// CY - Singapore PB - John Wiley & Sons (Asia) KW - Strategic planning KW - Financial services industry KW - Management KW - Financial risk management N1 - Includes bibliographical references and index ER -