@book{125799,
	author = {Conant, Douglas R., and Norgaard, Mette.},
	title = {Touchpoints :},
	publisher = {Jossey-Bass,},
	year = {c2011.},
	series = {Warren Bennis signature series},
	address = {San Francisco, CA :},
	edition = {1st ed.},
	note = {Includes index.}
}