Conant, Douglas R., 1951- Touchpoints : creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard. - 1st ed. - San Francisco, CA : Jossey-Bass, c2011. - xxxi, 173 p. : ill. ; 24 cm. - Warren Bennis signature series . Includes index. ISBN: 9781118004357 (hbk.) 1118004353 (hbk.) 9781118075487 (ebk.) 9781118075500 (ebk.) 9781118075548 (ebk.) Subjects--Topical Terms: Leadership. Dewey Class. No.: 658.4092 / CON 2011