TY  - BOOK
AU  - Conant,Douglas R.
AU  - Norgaard,Mette
TI  - Touchpoints: creating powerful leadership connections in the smallest of moments 
T2  - Warren Bennis signature series
SN  - 9781118004357 (hbk.)
U1  - 658.4092 
PY  - 2011///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Leadership
N1  - Includes index
ER  -