TY  - BOOK
AU  - Kamin,Maxine
TI  - 10 steps to successful customer service
T2  - 10 steps series
SN  - 9781562865900 (pbk.)
U1  - 658.812 
PY  - 2010///
CY  - Alexandria, VA
PB  - ASTD Press
KW  - Customer services
N1  - Includes bibliographical references (p. 161-162) and index
ER  -