TY  - BOOK
AU  - Downs,Lisa J.
TI  - Listening skills training
T2  - ASTD trainer's workshop series
SN  - 9781562865023 (pbk.)
U1  - 153.68 
PY  - 2008///
CY  - Alexandria, VA
PB  - ASTD Press
KW  - Listening
KW  - Study and teaching
N1  - Includes bibliographical references (p. 181-182) and index
ER  -