Empowered : unleash your employees, energize your customers, transform your business /
Josh Bernoff, Ted Schadler.
- Boston, MA : Harvard Business Review Press, 2010.
- viii, 252 p. : ill. ; 25 cm.
Includes bibliographical references and indexes.
9781422155639 (hbk.) 1422155633 (hbk.)
Technological innovations--Management. Business enterprises--Technological innovations. Customer services--Technological innovations. Online social networks--Economic aspects.