TY  - BOOK
AU  - Bernoff,Josh
AU  - Schadler,Ted
TI  - Empowered: unleash your employees, energize your customers, transform your business 
SN  - 9781422155639  (hbk.)
U1  - 658.514 
PY  - 2010///
CY  - Boston, MA
PB  - Harvard Business Review Press
KW  - Technological innovations
KW  - Management
KW  - Business enterprises
KW  - Customer services
KW  - Online social networks
KW  - Economic aspects
N1  - Includes bibliographical references and indexes
ER  -