Organizational intelligence : a guide to understanding the business of your organization for HR, training, and performance consulting /
Kenneth H. Silber, Lynn Kearny.
- San Francisco, CA ; Chichester : Pfeiffer/John Wiley & Sons, c2010.
- xxiii, 294 p. : ill. ; 25 cm.
- Pfeiffer essential resources for training and HR professionals .
- Pfeiffer essential resources for training and HR professionals .
Includes bibliographical references and index.
Why and how to use the model -- How to gather data -- External logic -- Economic logic -- Strategy logic -- Customer logic -- Product logic -- Process logic -- Structural logic -- Case study.