TY - BOOK AU - Silber,Kenneth H. AU - Kearny,Lynn TI - Organizational intelligence: a guide to understanding the business of your organization for HR, training, and performance consulting T2 - Pfeiffer essential resources for training and HR professionals SN - 9780470472316 (hbk.) U1 - 658.3124 PY - 2010/// CY - San Francisco, CA, Chichester PB - Pfeiffer/John Wiley & Sons KW - Organizational learning KW - Personnel management KW - Employees KW - Training of N1 - Includes bibliographical references and index; Why and how to use the model -- How to gather data -- External logic -- Economic logic -- Strategy logic -- Customer logic -- Product logic -- Process logic -- Structural logic -- Case study ER -