Piercy, Nigel Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. - Oxford : Oxford University Press, 2009. - xvi, 321 p. : ill. ; 25 cm. Includes bibliographical references and index. ISBN: 9780199544509 (hbk.) Subjects--Topical Terms: Customer relations--Management.Customer services. Dewey Class. No.: 658.812 / PIE 2009