Conlow, Rick. Handling difficult people and situations : lead people through adversity / Rick Conlow, Doug Watsabaugh. - [Rochester, N.Y.] : Axzo Press, c2009. - ii, 91 p. : ill. ; 26 cm. - Crisp Fifty-Minute series . - Fifty-Minute series . Includes bibliographical references. ISBN: 9781426018442 (pbk.) LCCN: 1426-018444 (pbk.) Subjects--Topical Terms: Interpersonal conflict.Interpersonal relations.Organizational behavior. Dewey Class. No.: 658.3 / CON 2009