Evenson, Renee, 1951- Customer service training 101 / Customer service training 101 : quick and easy techniques that get great results Renee Evenson. - 2nd ed. - New York : American Management Association, c2011. - vii, 230 p. : ill. ; 24 cm. Includes index. ISBN: 9780814416419 (pbk.) 0814416411 (pbk.) Subjects--Topical Terms: Customer services.Customer relations.Employees--Training of. Dewey Class. No.: 658.31245 / EVE 2011