TY  - BOOK
AU  - Evenson,Renee
TI  - Customer service training 101
SN  - 9780814416419 (pbk.)
U1  - 658.31245 
PY  - 2011///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
N1  - Includes index
ER  -