Evans, James R. 1950- Quality management, organization and strategy / James R. Evans. - 6th ed. - [Mason, OH] : South-Western/Cengage Learning, c2011. - xvi, 455 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0538469374 (pbk. : Int. ed.) 9780538469371 (pbk. : Int. ed.) Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658.562 / EVA 2011