TY  - BOOK
AU  - Evans,James R.
TI  - Quality management, organization and strategy
SN  - 0538469374 (pbk. : Int. ed.)
U1  - 658.562 
PY  - 2011///
CY  - [Mason, OH]
PB  - South-Western/Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -