Raines, Claire. <br/><br/>
The art of connecting :  how to overcome differences, build rapport, and communicate effectively with anyone / 
Claire Raines and Lara Ewing. 
 - New York :  American Management Association,  c2006. 
 - ix, 230 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 215-220) and index. 
<br/><br/><label>ISBN: </label>0814408729 (hbk.) 9780814408728 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Intercultural communication.<br/>Interpersonal communication.<br/>Communication in management.
<br/><br/><label>Dewey Class. No.: </label>302.2  / RAI 2006