Getting to resolution : turning conflict into collaboration /
Stewart Levine.
- 2nd ed. (revised & expanded)
- San Francisco, CA : Berrett-Koehler Pub., c2009.
- xxiv, 270 p. : ill. ; 22 cm.
Includes bibliographical references and index.
The value of resolution -- Resolution : getting beyond conflict, compromise, and settlement -- ROI and the costs of conflict : pay now or pay later -- A better way of resolving conflict -- Two brothers : their story of resolution -- The craft of resolution : a road map for resolving conflict -- Resolution : ten principles of resolutionary thinking -- Principle 1 : believing in abundance -- Principle 2 : creating partnership -- Principle 3 : being creative -- Principle 4 : fostering sustainable collaboration -- Principle 5 : becoming open -- Principle 6 : forming long-term collaborations -- Principle 7 : relying on feelings and intuition -- Principle 8 : disclosing information and feelings -- Principle 9 : learning throughout the resolution process -- Principle 10 : becoming responseable -- The craft of resolution : a step-by-step guide -- Step 1 : your attitude of resolution -- Step 2 : stories : telling and listening -- Step 3 : listening for a vision of resolution -- Step 4 : getting current and complete -- Step 5 : reaching agreement in principle -- Step 6 : crafting the new agreement -- Step 7 : resolution -- Applying the principles : the craft of resolution -- Benefits and utility : the cycle of resolution -- When you need professional help -- Using the power of the legal system -- Choosing a professional : the resolutionary -- The power of resolution -- Building a culture of agreement and resolution.
9781576757710 (pbk.)
Dispute resolution (Law)--United States. Mediation--United States. Conflict management.