TY  - BOOK
AU  - Levine,Stewart
TI  - Getting to resolution: turning conflict into collaboration 
SN  - 9781576757710 (pbk.)
U1  - 347.739 
PY  - 2009///
CY  - San Francisco, CA
PB  - Berrett-Koehler Pub.
KW  - Dispute resolution (Law)
KW  - United States
KW  - Mediation
KW  - Conflict management
N1  - Includes bibliographical references and index; The value of resolution -- Resolution : getting beyond conflict, compromise, and settlement -- ROI and the costs of conflict : pay now or pay later -- A better way of resolving conflict -- Two brothers : their story of resolution -- The craft of resolution : a road map for resolving conflict -- Resolution : ten principles of resolutionary thinking -- Principle 1 : believing in abundance -- Principle 2 : creating partnership -- Principle 3 : being creative -- Principle 4 : fostering sustainable collaboration -- Principle 5 : becoming open -- Principle 6 : forming long-term collaborations -- Principle 7 : relying on feelings and intuition -- Principle 8 : disclosing information and feelings -- Principle 9 : learning throughout the resolution process -- Principle 10 : becoming responseable -- The craft of resolution : a step-by-step guide -- Step 1 : your attitude of resolution -- Step 2 : stories : telling and listening -- Step 3 : listening for a vision of resolution -- Step 4 : getting current and complete -- Step 5 : reaching agreement in principle -- Step 6 : crafting the new agreement -- Step 7 : resolution -- Applying the principles : the craft of resolution -- Benefits and utility : the cycle of resolution -- When you need professional help -- Using the power of the legal system -- Choosing a professional : the resolutionary -- The power of resolution -- Building a culture of agreement and resolution
ER  -