Introduction to service engineering / 
[edited by] Gavriel Salvendy and Waldemar Karwowski. 
 - Hoboken, N.J. :  John Wiley,  c2010. 
 - xii, 659 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780470382417 (hbk.) 0470382414 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer networks--Management.<br/>Service industries--Information technology.<br/>Customer services--Information technology.<br/>Service-oriented architecture (Computer science)<br/>Systems engineering.<br/>Management science.
<br/><br/><label>Dewey Class. No.: </label>658  / INT 2010