TY  - BOOK
AU  - Salvendy,Gavriel
AU  - Karwowski,Waldemar
TI  - Introduction to service engineering
SN  - 9780470382417 (hbk.)
U1  - 658 
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Computer networks
KW  - Management
KW  - Service industries
KW  - Information technology
KW  - Customer services
KW  - Service-oriented architecture (Computer science)
KW  - Systems engineering
KW  - Management science
N1  - Includes bibliographical references and index
ER  -