Raynus, Joseph. <br/><br/>
Improving business process performance :  gain agility, create value, and achieve success / 
Joseph Raynus. 
 - Boca Raton, FL :  CRC Press,  c2011. 
 - xxiv, 321 p. :  ill. ;  24 cm. 
<br/><br/>Includes  index. 
<br/><br/><label>ISBN: </label>9781420072495 (hbk.) 1420072498 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Management.<br/>Performance.
<br/><br/><label>Dewey Class. No.: </label>658.401  / RAY 2011