TY  - BOOK
AU  - Raynus,Joseph
TI  - Improving business process performance: gain agility, create value, and achieve success 
SN  - 9781420072495 (hbk.)
U1  - 658.401 
PY  - 2011///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Organizational effectiveness
KW  - Management
KW  - Performance
N1  - Includes  index
ER  -