TY - BOOK AU - Raynus,Joseph TI - Improving business process performance: gain agility, create value, and achieve success SN - 9781420072495 (hbk.) U1 - 658.401 PY - 2011/// CY - Boca Raton, FL PB - CRC Press KW - Organizational effectiveness KW - Management KW - Performance N1 - Includes index ER -