Glanz, Barbara A. <br/><br/>
Care packages for your customers :  an idea a week to enhance customer service / 
Barbara A. Glanz. 
 - New York, N.Y. :  McGraw-Hill,  c2007. 
 - xxi, 201 p. :  ill. ;  21 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0071484213 (pbk.) 9780071484213 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer services.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812  / GLA 2007