TY  - BOOK
AU  - Glanz,Barbara A.
TI  - Care packages for your customers: an idea a week to enhance customer service 
SN  - 0071484213 (pbk.)
U1  - 658.812 
PY  - 2007///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - Customer loyalty
KW  - Customer services
KW  - Customer relations
N1  - Includes index
ER  -