Bacal, Robert. <br/><br/>
Perfect phrases for customer service :  hundreds of ready-to-use phrases for handling any customer service situation / 
Robert Bacal. 
 - 2nd ed. 
 - New York :  McGraw-Hill,  c2011. 
 - xiv, 239 p. ;  21 cm. 
 - Perfect phrases .
 - Perfect phrases series. .
<br/><br/> "Completly revised and updated"--Cover. 
<br/><br/><label>ISBN: </label>9780071745062 (pbk.) 0071745068 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Terminology.
<br/><br/><label>Dewey Class. No.: </label>658.812014  / BAC 2011