TY  - BOOK
AU  - Bacal,Robert
TI  - Perfect phrases for customer service: hundreds of ready-to-use phrases for handling any customer service situation 
T2  - Perfect phrases
SN  - 9780071745062 (pbk.)
U1  - 658.812014 
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Terminology
N1  - "Completly revised and updated"--Cover
ER  -