Jones, Mark David. <br/><br/>
Lead with your customer :  transform culture and brand into world-class excellence / 
Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell. 
 - Alexandria, Va. :  ASTD Press,  c2010. 
 - xvi, 240 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781562867157 (hbk.) 1562867156 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Leadership.
<br/><br/><label>Dewey Class. No.: </label>658.812  / JON 2010