TY  - BOOK
ED  - Dale Carnegie Training (Firm)
TI  - The 5 essential people skills: how to assert yourself, listen to others, and resolve conflicts 
SN  - 9781847377647 (paperback)
U1  - 158.2 
PY  - 2009///
CY  - London
PB  - Simon & Schuster
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Assertiveness (Psychology)
KW  - Communication
ER  -