TY  - BOOK
AU  - Stapenhurst,Tim
ED  - ScienceDirect (Online service)
TI  - The benchmarking book: a how-to-guide to best practice for managers and practitioners 
SN  - 9780750689052
AV  - HD62.15 .S7366 2009
U1  - 658.4013 22
PY  - 2009///
CY  - Amsterdam, London
PB  - Elsevier/Butterworth-Heinemann
KW  - Benchmarking (Management)
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography; Electronic reproduction; Amsterdam; Elsevier Science & Technology; 2010; Mode of access: World Wide Web; System requirements: Web browser; Title from title screen (viewed on Jan. 14, 2010); Access may be restricted to users at subscribing institutions
UR  - https://ezproxy.taylors.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750689052
ER  -