Timeshare management the key issues for hospitality managers / [electronic resource] :
Tammie J. Kaufman, Conrad Lashley, Lisa Ann Schreier.
- Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, c2009.
- 1 online resource (xiii, 210 p.) : ill.
- Hospitality, leisure and tourism .
- Hospitality, leisure, and tourism series. .
Includes bibliographical references (p. 197-201) and index.
Vacation ownership resort development: an overview -- The vacation owner -- The community -- Marketing vacation ownership resorts -- The 12-step sales process: part 1 -- The 12-step sales process: part 2 -- Points vs. weeks -- The role of exchange company -- Financing in the timeshare industry -- Managing service quality in timeshare operations -- Human resources in timeshare operations -- Condominium hotels -- Vacation ownership expansion.