TY  - BOOK
AU  - Parkinson,J.Robert
AU  - Grossman,Jack H.
TI  - Becoming a successful manager: powerful tools for making a smooth transition to managing a team 
SN  - 9780071741644 (pbk.)
U1  - 658.409 
PY  - 2010///
CY  - New York
PB  - McGraw-Hill
KW  - Executive ability
KW  - Self-management (Psychology)
KW  - Interpersonal relations
KW  - Employee motivation
KW  - Management
N1  - Includes index; What is a professional manager -- Defining your role -- The staff mosaic : working together -- Understanding each person in your department -- Clarifying what you and your employees have in common -- Adopt positive and productive attitudes -- Perpetuating a problem-solving culture -- Listening--really listen and you'll hear more than words -- Mastering the art of asking questions -- Eliminating weeds from your departmental garden -- Giving the gift of constructive criticism -- Hiring the right people -- Conducting meaningful performance reviews -- Delegating effectively and empowering employees to take risks -- Mastering productive meetings is as easy as PIE -- Resolving conflicts -- Handling harassment -- Moving forward
ER  -