TY - BOOK AU - Carter,Louis AU - Giber,David J AU - Goldsmith,Marshall TI - Best practices in organization development and change: culture, leadership, retention, performance, coaching : case studies, tools, models, research SN - 9780470604557 (pbk.) U1 - 658.406 PY - 2001/// CY - San Francisco, Calif. PB - Jossey-Bss/Pfeiffer KW - Organizational change KW - Case studies N1 - Includes bibliographical references and index ER -